Warranty Policy
Warranty Policy
About Shipping Damage
We do our best to ensure that all customers have an excellent experience, but sometimes shipping/handling and other factors may negatively impact the products we provide. We are deeply sorry for this.
If the internal parts and the bicycle are not damaged, you can install it normally. If the motor/battery/controller/frame is damaged, please take a photo and send it to the salesperson, and we will provide corresponding warranty and replacement options.
Global Warranty Policy
We provide riders with the most innovative electric bike products in the world and stand behind the products we sell. Therefore, we are pleased to offer one of the most generous and rider-friendly warranty policies in the industry：
For users who purchase our products in our store and register as members, the warranty period for the motor, battery, frame, and controller is 12 months.
During this period, if there are any quality problems or damages to the above parts, we will replace them with new parts for free.
