Shipping Policy
Shipping Policy
1. Shipping Locations
We currently ship within Australia only (including regional areas). International shipping is not available at this time.
2. Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and public holidays).
- During peak seasons or sales, processing may take slightly longer.
3. Shipping Methods & Delivery Times
We partner with trusted couriers (e.g., Australia Post, Toll, or Aramex) for deliveries:
- Standard Shipping: 3–7 business days (metro areas) | 5–10+ business days (regional/remote).
- Express Shipping: 1–3 business days (metro areas only, additional fees apply).
- Click & Collect: Free pickup from our warehouse/store (location details provided after purchase).
4. Shipping Costs
Shipping will be calculated according to your location.
5. Tracking Your Order
Once dispatched, you’ll receive a tracking number via email. Use this to monitor your delivery through the courier’s website.
5. Data Security
We implement industry-standard security measures, including encryption and secure servers, to protect your data. However, no online system is 100% secure, so we cannot guarantee absolute security.
6. Delivery Issues
- Failed Deliveries: If you’re unavailable, the courier may leave a card for pickup.
- Incorrect Addresses: Update your details at checkout. Reshipping fees may apply for errors.
- Delays: Rare, but possible due to weather or logistics. Contact us if delays exceed estimates.
7. Returns & Damaged Shipments
- Inspect your order upon arrival. Report damages within 48 hours for assistance.
- See our Returns Policy for details.
8. Contact Us
For shipping questions:
Best Buddies Bikes
St Leonards VIC 3223
bestbuddies@aussiebb.com.au
0413 451 801
